How a Discovery Process Builds AI-Ready Customer Service Teams
The rush to adopt AI in customer service is real, but most teams are building on unstable ground. And the cracks don’t show until it’s too late. The speed of AI adoption has created a dangerous illusion—that dropping in bots or automation is a fast track to efficiency. But when AI is layered on top […]
How to Build a Business AI Adoption Strategy
If you want to maximize the potential of artificial intelligence, you need the right strategy. In the first blog of our series, we talked about [the basics of AI technology]. Next, we’ll discuss how you can lay the groundwork for a successful deployment. It’s a topic we already briefly touched on when we covered do’s […]
